Privacy Policy

1. Introduction

At Pixstow we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our app. By using the app, you agree to the terms outlined here.

2. What We Do

Pixstow is an infotainment platform that delivers high-quality, research-backed stories across topics like history, space, science, and technology. Users can explore 3–4 stories for free, after which access to the full library is available via a subscription paywall.

3. Data We Collect

• Device data: model, OS version, app version, crash logs
• Usage data: stories viewed, liked, or rejected
• Subscription status & purchase history
• Optional: email or mobile number

We do not collect sensitive personal information like Aadhaar number, address, or financial credentials.

4. How We Use Your Data

• Improve story recommendations
• Track story interactions (viewed/rejected)
• Offer personalized content
• Process subscriptions via app stores
• Fix bugs and improve app performance
• Prevent abuse and misuse of the app

5. Sources and Story Verification

We maintain a Sources section with each story. These are publicly available, credible material such as:

• Government documents
• Historical archives
• Reputed news sources
• Scientific or academic journals

This allows users to verify the facts and explore the original context behind the stories. We aim for accuracy and neutrality, and welcome feedback if any errors are found.

6. Third-Party Services

We may use third-party services (like Google Analytics, Firebase, or payment gateways) for:

• Analytics and crash reporting
• Subscription handling

These services may collect limited data per their own privacy policies. We do not share your data with advertisers or unrelated third parties.

7. Data Security

• Industry-standard encryption (where applicable)
• Secure data storage
• Access control to prevent misuse

8. User Control

• Request deletion of your data
• Choose to disable notifications or tracking via your device settings
• Restore or clear previously rejected/viewed stories within the app (if feature is provided)
• Permanently delete their Account

9. Children’s Privacy

This app is not intended for users under the age of 13. We do not knowingly collect data from children. If we become aware of such a case, we will delete the data immediately.

10. Legal Compliance

We comply with the Information Technology Act, 2000, and applicable Indian data protection guidelines. If required, user data may be disclosed to comply with legal obligations or law enforcement.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be communicated via the app or our website.

12. Refund Policy

For New Purchases:

• If you purchased a subscription (monthly/annual) for the first time and you’re not satisfied, you can request a refund within 24 hours of purchase.
• Refunds are processed within 8-11 working days to the original payment method.

For Auto-renewals:

• If your subscription auto-renews, you can cancel within 3 days of the renewal to request a refund.
• Refunds take 8-11 business days to return.

13. Contact Us

• Email: apfantastic60@gmail.com
• Support Hours: Mon–Sat, 10 AM to 6 PM IST